BM MOTORS (“the Company”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or contact us.
By using our services, you agree to the practices described in this policy.
Who We Are
BM MOTORS
Unit 25 Popin Business Centre,
South Way, Wembley,
London, HA9 0HF
United Kingdom
Email: info@bmotors.co.uk
Website: https://bmotors.co.uk
We are the Data Controller of your personal information.
Information We Collect
We may collect and process the following types of personal data:
- Contact details: name, email address, telephone number.
- Booking details: vehicle registration, service history, appointment requests.
- Payment information: if you make purchases or bookings with us.
- Technical data: IP address, browser type, device information, usage statistics (via cookies).
- Communications: records of your correspondence with us (e.g., by email, form submissions, or calls).
How We Use Your Information
We use your personal data only where we have a lawful basis under UK GDPR. Typical uses include:
- To provide and manage our services (e.g., booking car repairs or MOT services).
- To communicate with you about your bookings, invoices, or enquiries.
- To send service reminders, promotions, or updates (if you’ve opted in).
- To comply with legal obligations (e.g., record-keeping for HMRC).
- To improve our website and customer experience.
Legal Bases for Processing
We process your personal data under the following legal bases:
- Contract: to perform the services you requested.
- Legal obligation: to comply with laws and regulations.
- Legitimate interests: to operate our business efficiently, improve services, and prevent fraud.
- Consent: when you sign up for marketing communications (you may withdraw at any time).
How We Share Your Data
We will never sell your personal data. We may share it only with:
- Service providers: IT support, payment processors, or marketing platforms that help us run our business.
- Legal or regulatory authorities: where required by law.
- Business transfers: if we merge or sell part of our business.
All third parties must comply with UK data protection law.
International Transfers
Your data is stored in the UK or EEA. If we transfer data outside the UK/EEA, we ensure appropriate safeguards (such as UK GDPR-approved contracts)
Data Retention
We keep your personal data only as long as necessary:
- Customer and service records: up to 7 years (for legal/tax purposes).
- Marketing data: until you withdraw consent.
- Website analytics data: typically up to 2 years.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (where legally possible).
- Object to processing based on legitimate interests.
- Withdraw consent for marketing at any time.
- Request data portability.
To exercise these rights, email us at info@bmotors.co.uk.
Cookies & Tracking
We use cookies and similar technologies to:
- Make our website work properly.
- Improve your browsing experience.
- Analyse site usage.
You can manage cookies in your browser settings. For more details, see our Cookies Policy.
Security
We take appropriate security measures (technical and organisational) to protect your personal data. However, no online system is 100% secure.
Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
BM MOTORS
Email: info@bmotors.co.uk
Address: Unit 25 Popin Business Centre, South Way, Wembley, London, HA9 0HF
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.